Facilities Manager

Role level E, Role Classification Adviser Department Corporate Real Estate Services 

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions. We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.

Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

The work pattern for the job is On - site 

The minimum and maximum salaries for this job role are below:

Minimum Salary -  80,000.00 

Maximum Salary -  100,000.00 

The Role:
Acts as the heart of the workplace, providing personalized service to team members and visitors. Creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. Our Aspen Values are expected to be reflected in the delivery and performance of every role.

Key Accountabilities:

• Contributes to the preparation and implementation of the operational team plans to ensure these include operational considerations for delivery.
• Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
• Maintains records and logs of consolidated service requests and completion status.
• Ensures the customer is receiving service excellence and is satisfied with the concierge team's ability to satisfy the customer's request.
• Develops the applicable file of services including seating charts, transportation resources, accommodations, referrals, local business and organizations.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner.
• Provides day-to-day oversight and direction for a designated Aspen office(s), guiding task priorities to align with facilities strategy and customer priorities.
• Be the first point of contact for employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, and guest administrative support as needed.
• Act as a liaison for mechanical, maintenance, and other third party vendors that perform work at the designated Aspen office(s).
• Aid with coordination of repair, maintenance work, and cleaning services.
• Assist with management of supplies inventory.
• Develops own knowledge of standard procedures and processes.

Knowledge, Skills, & Experience:

• 5+ years facilities management experience within a corporate environment.
• Degree level education (or equivalent) is desirable.
• Core hospitality/concierge/facilities management skills / MEP/ Health & Safety/ Physical Security.
• Proficient in MS Office applications; Outlook, Teams, Word, Excel and PowerPoint.
• Strong interpersonal and communication skills; customer orientation skills.
• Strong attention to detail.
• Ability to work under pressure and to tight timescale.
• Able to work independently.
• Ability to collaborate effectively within a team environment.

At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate.  We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.