Senior Claims Adjuster

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.

We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.

Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

The work pattern for this job is Hybrid 

The minimum and maximum salaries for this job role are below:

Minimum Salary - 97,600.00  

Maximum Salary - 122,000.00  

As a Senior Claims Adjuster this individual will be able to use their deep knowledge and expertise every day. You will part of a group that is be able to deliver powerful outcomes for our insureds and the Company. This will be an opportunity to learn and grow.

Do you have at least 5 years'  knowledge of Excess and Casualty claims and some knowledge of New York Labor Law?  If so, please continue to read.

The Role:

This position will ensure high-quality claim handling in the US Casualty Claims Unit. Files handled by this unit include long-tail bodily injury and property damage exposures, claims arising under Primary/Excess CGL policies. 

The primary function is to investigate, evaluate and resolve new and existing high-profile complex claims, including Excess & Primary Casualty Claims, including but not limited to:

• Product Liability exposures.
• Class Action litigation and Public Nuisance litigation.
• Infectious Disease and bodily injury exposure.
• Manage, document, and organize all claims/ cases assigned.
• Negotiate and resolve claims effectively and efficiently.
• Hire and manage defense and coverage counsel, and any other external resources.
• New York Labor Law.

Key Accountabilities:

• To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times.
• Through the use of analytics and insights continually drive continuous improvement in the use of TPA’s and third-party experts.
• Contribute to, monitor, and advise on plan developments for relevancy, compliance, and optimal delivery. Manage complex claims with peers and colleagues across offices, and act as the key liaison for designated claims portfolio with various departments.
• Provide expert technical support across the claims function. Develop and present recommendations to improve claims systems and processes, and foster strong relationships with brokers, third parties, and customers.
• Champion collaboration with internal stakeholders to resolve issues and implement initiatives. Engage with the wider market to promote the Aspen brand and claims reputation and produce regular statistical and analytical claims information for effective monitoring.
• Wider market engagement, including any applicable committee membership, to promote the Aspen brand and claims reputation.
• Act as a referral point to other members of the global claims team on specific tasks or in the absence of appropriate Portfolio Head of role owner
• Our Aspen Values are expected to be reflected in the delivery and performance of every role.

Skills & Experience:

• 5-10 years of a proven track record of working in a Claims environment within a specialized/complex Claims area (Excess and Casualty.) 
• At least 1-2 years of experience with New York Labor Law Claims.
• Recognized qualification(s) and/or good practical knowledge of the insurance regulatory framework.
• Strong commercial experience of the general insurance industry and claims trends to be able to provide expert advice and opinion where required.
• Able to navigate and assimilate complex technical data applications and sources strong investigative skills.
• Negotiation, influencing and collaboration skills.
• Attention to detail with a track record of delivering service excellence via detailed and technical processes.
• Able to work independently and in a team environment.
• Proficient in MS Office applications; Word, Excel, and PowerPoint.
• Adjuster Licenses in most US states. (New York and Florida are required.) Texas is preferred.

At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate.  We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.