Claims Manager IML - FinPro

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.

We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.

Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

Role purpose

Management responsibility for IML lines of business (DI, D&O, PI) in the International FinPro claims team and to works with Underwriters, brokers and customers to provide excellent Claims service. Assist the Global Head of FinPro Claims in the management of the FinPro portfolio.
 

Key Result Areas

Strategy and Planning 

•    Support the implementation and communication of a Claims strategy 
•    Contributes  to functional strategy development and prioritises operational deliverables and activities of team to support delivery of overall business targets
•     Manages tactical plan and provides support to others to achieve positive results for the business in line with strategy

Policy, Process and Procedures 

•    Monitor and manage Claims service performance to ensure control of and reliable prediction of Claims cost and frequency 
•    Develop and implement processes to ensure that the Claims function is aligned to the needs of the class of business, and work closely with underwriters, reserving actuaries and other business functions
•    Maintain Claims Quality Assurance System to ensure effective control and delivery of robust Claims processes

Technical Perfromance 

•    Monitor and enforce Aspen’s Reserving Philosophy and Claims Handling Philosophy, Promise and Charter and, where relevant, handle claims in line with the same, to deliver Claims Excellence 
•    Produce weekly Claims data to enable effective monitoring of Claims the IML portfolio.
•    Produce reports on existing and new Claims issues and any adhoc reporting to provide accurate management information
•    Identify and evaluate potential improvements to maximize the use of technology

Knowledge

•    Extensive and relevant knowledge of Claims in appropriate area
•    Good working knowledge of company systems, relevant Lloyd’s claims systems and workings of Lloyd’s market
•    Understanding of class specific Claims knowledge
•    Thorough understanding of Aspen’s Claims Strategy and how this translates into operational targets and delivery 

Skills

•    Strong interpersonal and communication skills.
•    Excellent organisational and people management skills.
•    Able to work independently.
•    Proficient in MS Office applications; Word, Excel and Powerpoint.
•    Able to manage conflicting priorities to achieve deadlines.
•    Ability to plan effectively and efficiently.
•    Strong customer orientation skills.
•    Ability to collaborate effectively within a team environment.
 

Experince 

•    In depth experience of working in a Claims environment within a specialized/complex Claims area
•    Graduate level of equivalent
•    Associate of Chartered Insurance Institute (or equivalent) or significant (10 years plus) Lloyd’s market experience
•    Experience of successfully supporting technical and operational strategy
•    Experience of working as part of a senior team within a multi-national insurance environment  
•    Experience of managing Claims teams / resources

At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate.  We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.