Underwriting Operations Analyst

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.

We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.

Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

The Role 

We are recruiting for a Underwriting Operations Analyst/Regional Services Senior Analyst (RSSA) to join us!

This is positioned to provide service and support to Underwriting and Underwriting Servicing areas.  Supporting the Regional Service Manager, the Regional Services Senior Analyst will maintain oversite of Post Bind Proportional and Non-Proportional Treaty processing as well as Pre-Bind renewal activities. Giving support to our Controls and Audit Teams the RSSA will assist in maintaining the Genpact relationship across Pre and Post Bind, drive Data Quality and Quality Control standards and practices for the London Region.

Our Aspen Values are expected to be reflected in the delivery and performance of every role.

Key Accountabilities       

• Contributes to, monitors, and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery
• Assists in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities
• Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function’s objectives
• Shares knowhow within the team on pre bind, post bind, finance and credit control activities and acts as point of contact for the UW in absence of the Regional Service Manager
• Is responsible for a range of duties and, as an experienced practitioner, completes transactions, within a broader range of value and complexity (making decisions within authority limits) to ensure that operational processes and/or individual transactions are appropriately executed and that files, documentation and related systems are properly maintained
• Support internal and external audits
• Develop the proper skills required to analyse, probe, and generate insights from appropriate data sources
• Respond to complex and time sensitive requests both from internal, outsourced, and external sources
• Perform QA of offshore data entry within agreed SLA’s and report errors found
• Respond to queries raised offshore and provide insights into why queries are emerging and make recommendations to reduce query volumes based on process/people
• Ability to process complex broker/client accounts and giving guideline to outsourced teams
• Operate collaboratively with colleagues in the team to acquire and share knowledge and expertise, understand required standards of performance
• Develops own knowledge of standard procedures and processes
• Acts as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice

Knowledge, Skills and Experience 

• Exceptional knowledge of core (re)insurance principles, Reinsurance technical accounting and types of contract wordings
• An appropriate understanding of risk and underwriting concepts to support Underwriting Staff, justify MI and instruct outsourced operations teams as needed.
• Good written and verbal communication skills
• Strong critical reasoning, numerical reasoning, problem solving, analytical and creative thinking skills
• Good Excel skills

At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate.  We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.