Senior Claims Adjuster - Casualty

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.

We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.

Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

Role purpose

To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times.
Our Aspen Values are expected to be reflected in the delivery and performance of every role.

Strategy and Planning

• Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery 
• Assists in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities.
• Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function’s objectives

Policy, Process and Procedures 

• Support the implementation of the Claims strategy to enable delivery of overall business targets
• Investigate and resolve complex Claims of a specialist nature in a professional manner in order to provide excellent Claims handling service with minimal leakage
• Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies in a timely manner 
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments and to communicate with relevant stakeholders

Technical Performance 

• Support the Senior Claims Team in the production of Management Information reports
• Produce regular statistical and analytical Claims information to Portfolio and Risk Managers and Senior Management to enable effective monitoring of Claim
• Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested

Knowledge 

• Extensive and relevant knowledge of Claims in appropriate area
• Good working knowledge of company systems
• Understanding of class specific Claims knowledge

Skills

• Strong interpersonal and communication skills.
• Good organisational skills.
• Able to work independently.
• Proficient in MS Office applications; Word, Excel and Powerpoint.
• Able to manage conflicting priorities to achieve deadlines.

Experience 

• In depth experience of working in a Claims environment within a specialized/complex Claims area
• ACII (equivalent) qualified or progress towards completion of insurance qualifications

At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate.  We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.