Senior Claims Adjuster

Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.

We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.

Aspen is a great place to develop your career offering an exciting and challenging environment where achievement is rewarded.

Role Purpose  

To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times.

Our Aspen Values are expected to be reflected in the delivery and performance of every role.

Strategy and Planning 

• Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery
• Assists in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities.
• Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function’s objectives.

Policy, Process and Procedures 

• Support the implementation of the Claims strategy to enable delivery of overall business targets
• Investigate and resolve complex Claims of a specialist nature in a professional manner in order to provide excellent Claims handling service with minimal leakage
• Claims leakage within agreed tolerance

Enviroment Awarness/ Customer Focus 

• Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs.
• Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business.
• Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers, and clients.
• Ensure that base premiums have been received a before making Claim payments.

Knowledge

• Extensive and relevant knowledge of Claims in appropriate area.
• Good working knowledge of company systems.
• Understanding of class specific Claims knowledge.

Skills

• Strong interpersonal and communication skills
• Good organisational skills.
• Able to work independently.
• Proficient in MS Office applications; Word, Excel and Powerpoint.
• Able to manage conflicting priorities to achieve deadlines.
• Ability to plan effectively and efficiently.
• Strong customer orientation skills.

Experience 

• In depth experience of working in a Claims environment within a specialized/complex Claims area
• ACII (equivalent) qualified or progress towards completion of insurance qualifications preferred.

At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate.  We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences.